Return & Refunds

We want every part to fit and work as it should — this policy explains when you can send a part back, and how refunds work.

7-day return / exchange window

If a part is unused, in its original packaging (with seals intact) and does not fit your car, you can return or exchange it within 7 days of delivery.

How to start a return

Step 1 — Contact us on 03310810008 or via "Chat with us" with your order number and the reason for the return. Please do this before shipping anything back.
Step 2 — Keep the part unused and in its original packaging until we confirm.
Step 3 — For wrong-fit parts we arrange the pickup or guide you to the nearest courier counter.
Step 4 — Once the item reaches us and passes inspection (unused, original packaging, complete), we process your choice from Step 5.
Step 5 — Choose: (a) full refund, (b) replacement part, or (c) store credit.

Refund methods & timelines

Easypaisa / bank transfer: refunds are sent within 1–3 working days after inspection passes.
Cash on Delivery orders: refunded via Easypaisa or bank transfer — we'll collect your preferred account during the return process.
Exchanges: the replacement part ships as soon as inspection passes; normal delivery times apply.

What cannot be returned

Electrical items that have been installed or used (ECUs, sensors, batteries) — unless they are faulty from day one.
Liquids, sprays, open lubricants/sealants and items removed from sealed packaging.
Costum-made or specially sourced "Parts on Demand" items where the supplier doesn't accept returns — we'll tell you before you confirm such an order.

Faulty or damaged on arrival?

Wrong item delivered, or arrived damaged in transit? We replace it at our cost — no questions asked, and no extra fees. Send us a photo within 48 hours of delivery via chat, WhatsApp or topautofix@gmail.com and we handle pickup from our side.

Warranty

Warranty (if any) is provided by the part's manufacturer. TopAutoFix helps you with the claim — contact us with your order number and photos/videos of the fault and we'll coordinate with the brand or arrange a replacement.